Necessity is the mother of invention. I invented (sic) a website named http://www.consumercomplaints.in/complaints/sbi-atm-c332205.html some days back! And yesterday, the 3rd February, 2009, I stumbled upon yet another problem that called for lodging a complaint. So I lost no time in invoking the services of the same website, copy of the complaint-
Reduction of Rs. 10,000/- from savings account
At 14:42 hours on Wednesday, Feb/03/2010, I withdrew Rs. 10,000/- with my ATM Card No 6220180370200114863 from the Karol Bagh ATM counter of SBBJ. The withdrawal report showed that I still had a balance of Rs. 11,923/-
Two minutes later at 14:44 hours Feb/03/2010, I attempted to withdraw another Rs. 10,000/-. The ATM screen showed the words, "INSUFFICIENT FUNDS". And the report read: "UNABLE TO PROCESS"
Repeated attempts showed the same result.
Later I came to learn that as per the record with the Machine, WITHDRAWAL of Rs 10,000/- took place not once but TWO TIMES in a row. And that I am left with a balance of Rs. 1923.98.
In view of the aforementioned facts I request that Necessary corrective steps may be taken at the earliest
Yours,
Lian
Cell No. 9810892963
However I haven't cared to mention the transaction number ie TXN. No. : 2094 and ATM ID : S1AN10046601. The same was intimated to a certain Mr. Kishore of SBI call centre through the contact No 9958802211. Mr Kishore assured me that I may check out with a complaint No. AT429259204 if the problem is not sorted out in a week. For best results however, I also sent emails on the same issue at atm@sbi.co.in and contactcentre@sbi.co.in
