Wednesday, February 10, 2010

Closure of Complaint No. AT429259204

February 8, 2009. phone intimation about redressal of grievance
February 9, 2009. received an intimation from SBI that my complaint has been attended to.14:23 hours

Wednesday, February 3, 2010

Malfunctioning of AT Machine

Necessity is the mother of invention. I invented (sic) a website named some days back! And yesterday, the 3rd February, 2009, I stumbled upon yet another problem that called for lodging a complaint. So I lost no time in invoking the services of the same website, copy of the complaint-
Reduction of Rs. 10,000/- from savings account
At 14:42 hours on Wednesday, Feb/03/2010, I withdrew Rs. 10,000/- with my ATM Card No 6220180370200114863 from the Karol Bagh ATM counter of SBBJ. The withdrawal report showed that I still had a balance of Rs. 11,923/-

Two minutes later at 14:44 hours Feb/03/2010, I attempted to withdraw another Rs. 10,000/-. The ATM screen showed the words, "INSUFFICIENT FUNDS". And the report read: "UNABLE TO PROCESS"

Repeated attempts showed the same result.

Later I came to learn that as per the record with the Machine, WITHDRAWAL of Rs 10,000/- took place not once but TWO TIMES in a row. And that I am left with a balance of Rs. 1923.98.

In view of the aforementioned facts I request that Necessary corrective steps may be taken at the earliest

Cell No. 9810892963
However I haven't cared to mention the transaction number ie TXN. No. : 2094 and ATM ID : S1AN10046601. The same was intimated to a certain Mr. Kishore of SBI call centre through the contact No 9958802211. Mr Kishore assured me that I may check out with a complaint No. AT429259204 if the problem is not sorted out in a week. For best results however, I also sent emails on the same issue at and