The establishment of the D/o CA is a way to get justice served to consumers. Through the BIS and NTH, the Government assures quality and through Legal Metrology Division of the Department, it assures quantity. From the Department, there is a corpus of fund under CWF to be released to voluntary consumer organisations of repute for their works on consumer protection. Even the responsibility of activating the network of justice delivery system lies on the State Governments concerned. So the very establishment is anything but 'pro-active' i.e. getting the work done
